Customer Service & Leadership Business Consultant
"I Develop and Place Leaders In Your Business"
Motivational Speaker
Radio Personality
Author
Mental Illness Advocate
Relationship Consultant
What We Do
We are a business consultant company that assist companies in enhancing their customer experience. Customer service is the best way to differentiate from your competitors. Companies have forgotten that not only is the customer experience the number one way to increase their bottom line, it is needed to stay in business. Customers who receive a bad experience may never visit your establishment again. On the other hand, most customers will pay more for a product if they have a great experience at that establishment.
How We Do It
Through virtual and classroom training, we teach employees customer service techniques to assist businesses with their customers' experience which is the best way to increase the company's bottom line. This training is for business owners, management, and frontline workers. We also do site visits to access what changes, if any, are needed to ensure your business is successful. Successful Customer Service Consultant for over 15 years
Who We Are
We are the company that will train your
management and frontline staff to enhance
their customer experience. This will drive your sales because your customers will market for you by giving their friends POSITIVE reviews about your establishment. As a result, you will increase your bottom line. Allow me and
my company to train your staff on how to take care of your customers, so that they will become repeat customers and refer customers to your establishment. Our success depends on your success.
Voted
ATL Hottest Author
2017
Bold Favor
Advocacy
Award
Winner
2017
Nominated
ACHI Magazine
Radio Personality
and
Orator
of the Year Award
Customer Service Virtual Training
We Train Individuals To Be Leaders In Your Company
Four hours to Enhance Your Customer Service
Step up your Service Game
Customer Service Exceeding Expectations
Customer Service Basics
Internal Customer Service
External Customer Service
Coaching for Excellence
Has your team lost its way? Is a refresher course right for you or your team? This course provides the fundamentals of customer service. This course is intended to give the participant the skills they need to properly interact and communicate with the customer. It is appropriate for new employees and can serve as a refresher course for seasoned veterans. Are you ready to WOW your customers?
What will you get out of this course:
Basic customer service techniques
Energize your team about serving others
Reinforce the value of delivering SUPERIOR customer service
Reminding who your customers are
Building rapport
Handling irate customers
Presenting yourself properly
What are your expectations
Dealing with stress
What customers want
Problem solving process
Improving customer retention
Taking ownership
Who will benefit from taking this course:
Frontline Workers
Team Leads
Supervisors
Managers
Business Owners
Teenagers
Young Adults
Anyone that deals with customers
How do I take this course?
You will need a computer, laptop, tablet, ipad, or smartphone
Pay for the class at the bottom of the registration form
I will follow-up to the email to ensure it is correct and working within 24 hours
I will send the information for the class 24 hours before the seminar to your email
You can print the information that I send to your email to follow along during the virtual Class
Certificate of Completion will be mailed to all participates
